Frequently Asked Questions


Q. How do I order a piece of jewellery?

  • Call into the shop with the item code and a deposit or you can order through email via our Contact Us page.
Q. How long do you take to make a wedding ring?
  • We usually need your engagement ring for a day to get a rough template of your wedding ring made up.  Although, we would need you engagement ring for longer if you are getting a double wedding ring.  It then takes four to five weeks to finalise the design, set the diamonds and polish and rhodium plate where needed.  If you require a wedding ring in shorter a time, then please contact us as we are a small workshop and can be very accommodating.
Q. Can you value a ring I bought while on holiday?
  • We value all jewellery, regardless of where you bought it. The value we place on your ring will be based on the likely cost to replace your ring with one of a similar design, description, content and quality that can be sourced from within the Irish market place.
Q. Why should I have my jewellery valued for Insurance purposes?
  • While many people have their jewellery valued on the insistence of and to satisfy the requirements of their insurance company and think no more of it, several worthwhile benefits accrue from this valuation. Proof of ownership is useful in the event of a claim on your policy, or in the event of the return of stolen items by An Garda Siochana, or to prevent being charged Duty or VAT when re-entering Ireland on jewellery you already owned before departure.  The comprehensive detail of the appraisal together with the photographic images will greatly improve the chances of recovering stolen items, or most important of all, in the event a claim, will allow a proper replacement to be sought and supplied.

 Q. Do you make commission pieces?

  • We are happy to work with you to design and make special pieces to suit your individual requirements. Please get in touch using the contact us form.

Q. What items do you repair?

  • We repair all types of jewellery made from precious metals, antique and modern. We only employ highly skilled craftsmen who have the expertise and experience gained over many years in the industry. We regularly repair items that “high street” jewellers reject as unrepairable.

Q. Can you replace lost and broken gemstones?

  • We have excellent working relationships with suppliers of gemstones to replace the missing stone(s).

Q. My jewellery is scratched and dirty, can you remedy this?

  • We professionally clean and polish tired jewellery to restore it to its former beauty. We also offer a rhodium plating service for white gold.

Q. Can you remodel jewellery I don’t wear anymore?

  • Absolutely. We have a full instore workshop where we make beautiful pieces from scratch. You would be in good hands.

Q. I have jewellery that I no longer want, would you buy it?

  • Yes, we can deduct the value from the repair costs or credit you the difference.

 

If you have any other questions that were not answered here…
Please Contact Us

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